Frequently Asked Questions

We hope to answer any initial questions you may have about our ministry or the Christian counseling services we offer through these Frequently Asked Questions. If you still have questions after reviewing this page, please don’t hesitate to contact us and we will be happy to answer your questions.

Where are sessions held?

We currently offer sessions via a HIPAA compliant telehealth platform that is easy for you to use. All you require is a secure internet connection, a smart phone, tablet or laptop and a quiet private space. Telehealth sessions have the advantage of being more confidential, they reduce the transmission of illness, and they are more convenient by eliminating the need to travel or, if necessary, find childcare.

How long are appointments?

Sessions typically run 50-60 minutes long.

How frequent are appointments and
how long does counseling last?

This depends on the individual, their schedule, finances, and the issue(s) being addressed. Typically, at the start of counseling weekly sessions are recommended. As progress is made, sessions may be extended to every other week or monthly.

Some individuals require only a few sessions while others may remain in counseling for several months. We do suggest a minimum of eight (8) sessions. The use of Temperament Theory makes our counseling process as efficient as possible.

What are your hours?

We offer hourly appointments on the following days and times:

Tuesday – 1:00 p.m. to 4:00 p.m. | 6:00 p.m. & 7:00 p.m.

Wednesday – 10:00 a.m. & 11:00 a.m. | 1:00 p.m. to 5:00 p.m.

Thursday - 10:00 a.m. & 11:00 a.m. | 1:00 p.m. to 5:00 p.m.

Sessions may be scheduled on other days and times based on availability and need.

What are your fees and do you accept insurance?

As a Christian counseling ministry, we do all we can to prevent finances from being an obstacle. To reduce the financial burden, our fees are calculated on a sliding scale based on annual household income and range from $50 - $125 per session. We have other financial options available including sponsorships, group classes, and limited financial assistance.

There is a one-time fee of $50 to cover the analysis of the APS Report which is used to determine your individual temperament. In some cases, the purchase of additional materials such as books may be required.

As a 501(c)(3) Christian ministry, we do not participate with any insurance programs.

What is the APS Report?

The Arno Profile Systems (APS) Report is a detailed analysis of your temperament based on your responses to an 18-item questionnaire that you complete online. The results of your APS Report provide a clear “snapshot” of you.

While it is not perfect, research has demonstrated it to have an accuracy of greater than 95%. The information it provides significantly reduces counseling time that would otherwise be spent “getting to know you.” Also, it reveals your inner self rather than the outward symptoms you may be experiencing. This allows issues to be addressed at their source. As a result, the path to self-understanding, healing, and restoration is created.

How do I start the process
and schedule an appointment?

We recommend an initial telephone or video call in order to get to know each other a little bit better. The most consistent predictor of counseling success is the relationship between the counselor and the counselee. If it’s determined that working together would be a good fit, the following steps are taken:

A link to the 18-item APS Questionnaire is emailed to you with guidelines to follow so the most accurate results are obtained.
Once the questionnaire is completed, a one-time processing fee of $50 is paid through our website and your APS Report is processed.
You will be invited by email to create a client portal. Once created, intake paperwork will be uploaded there. These are fillable PDF documents that can be completed and signed digitally.
You will be notified once your intake paperwork has been reviewed and you may schedule your intake session.

How do I know if counseling will be helpful?

We all sometimes get “stuck” in life and need help. This may involve negative emotions, past hurt, moral injury, adjusting to life changes, or a difficult relationship with your spouse, family, friends, or coworkers. Knowing your temperament needs is also valuable in helping you find direction in life related to education, work, and career choices.

We are results-oriented in our counseling philosophy. If it’s determined you are not making the progress you desire or a different counselor would be more effective for your situation, an appropriate referral can be made. In addition, you will be sent an evaluation form to complete at the 8th session. This gives you the opportunity to let the counselor know if and how the counseling is helping you and whether or not you wish to continue. We encourage your input in helping us help you. Finally, you may stop your sessions at any time with a written request.